Far North Queensland Floods – February 2019

We’ve compiled a list of the currently available assitance packages below.

The Australian Government Disaster Recovery is a one-off payment to help you if a declared disaster significantly affects you. It’s not for minor damage or inconvenience. You can choose to get this payment in 2 instalments if you prefer. Click here for more information

The Disaster Recovery Payment (DRP) is a one-off, non-means tested payment of $1000 for eligible adults and $400 for eligible children who have been adversely affected by a major disaster either in Australia or overseas. Click here to find out more information

Essential services hardship assistance grant. This grant supports people directly impacted by a disater to meet their immediate needs where they have experiences a loss of 1 or more essential services for more than 5 days. Click here to find out if you are eligible.

Emergency hardship assistance. In the days following a disaster, people who are unable to meet their immediate essential needs for temporary accommodation, food, essential clothing and medication may be eligible for financial assistance. Click here to for more information.

Essential household contents grant. If you are uninsured, or unable to claim insurance, you may be eligible for financial assistance to provide a contribution towards replacing or repairing essential household contents, such as beds, linen and whitegoods, that have been lost or damaged in a disaster. Grants of up to $1,765 for single adults and up to $5300 for couples/families are available. Click here to find out more information.

Structural assistance grant. If you’re uninsured, or unable to claim insurance, you may be eligible for a one-off payment as a contribution towards repairs to your home to mke it secure and safe. Grants of up to $10,995 for single adults and up to $14,685 for couples/families are available. Click here for further information.

Essential services safety and re connection grant. If you’re uninsured, or unable to claim insurance, you be be eligible for a grant to help reconnect essential services that were damaged by the disaster. There are 2 parts to the grant. Inspection: Up to $200 towards a safety inspection for each essential service needing re connection (gas, electricity, water and sewerage or septic system) 2. Repair: up to $4200 towards repair work to enable essential services to be reconnected (e.g. electrical rewiring) click here for further information.

$50,000 Family Relief Fund  Townsville families with children 15 yrs and under, who’s homes have been flooded, are invited to apply for a one off lump-sum payment of $500. Terms, conditions and application information available by clicking here 

Housing help after a disaster. If you had to leave your home as a result of a natural disaster, please call 13QGOV (13 74 68)  


Small Business


Small businesses which have suffered a significant loss of income as a result of an eligible disaster (such as through loss of electricity, water or road access for extended periods) may be able to access low interest loans of up to $100,000.  For further information click here 

Not for Profit Sport and Recreation Organisations

Disaster Recovery Funding – Department of Sport and Recreation.
The Sport and Recreation Disaster Recovery Program provides not-for-profit sport and recreation organisations with funding to re-establish their facilities and activities after extreme natural events. At present Level 1 Assistance (up to $5000) is available. For more information please click  here

Banks/Phone Services 


ANZ has announced a financial assistance package for flood-affected customers across northern parts of Queensland where Townsville has been declared a disaster zone. For further information click her

National Australia Bank (NAB) has announced its disaster relief package for customers affected by the storms and flooding in North Queensland. Click here for further information

CommsBank (CBA) Emergency Assistance Package is for customers and businesses affected by floods, bushfires and storms. For further information click here 

Telstra has put together an assistance package to help customers in the region, giving customers access to free and intern services during the recovery period. Telstra residential and small business customers can also access an assistance package designed to help manage both short – and long -term impacts. For details, to report a fault or to register for the assistance package call Telstra on 132 203


Re-establish your premises and business records after a natural disaster

When rebuilding your business after a natural disaster it is important to establish a place of business (either your existing premises or a new one).  Recovering essential business records as quickly as possible after a natural disaster will help you to re-establish business processes and operations. Read more here